Terms and Conditions Willa Siklawa

Willa Siklawa House Rules

To ensure a pleasant stay for you and our other Guests, please familiarise yourself with a few rules that apply at our property.

Hotel day

The hotel day begins at 2:00 PM on the day of arrival and ends at 10:00 AM on the day of departure.

A valid ID card or passport must be presented in order to check in to the room.

Towels

Towels are not provided in the rooms. They are available on request for an additional fee of PLN 5.

Payment for the stay

Payment for the stay must be made in cash on the day of arrival.

Payment of the deposit and thus making a successful reservation means that the person making the reservation accepts the booking conditions set out in these Terms and Conditions.

A reservation is considered confirmed after payment of a deposit of at least 20% of the total price of the stay within 2 days of making the reservation.

If a Guest does not use the entire booked stay due to a later arrival or earlier departure than specified in the reservation, the payment for the service will not be reduced.

If the stay is shortened, we do not refund payment for the reserved period.

Willa Siklawa will accommodate requests to extend the stay subject to availability and vacant rooms.

Cancellation of the stay

Cancelling a reservation at least 7 days before arrival allows the deposit to be used for another date within 6 months, subject to the owner’s approval.

Cancelling a reservation less than 7 days before arrival or failing to arrive will result in the loss of the deposit.

Quiet hours

Please observe quiet hours from 11:00 PM to 6:00 AM.

Please make sure to close the entrance door behind you during quiet hours.

Requests and comments

If you have any concerns regarding the quality of our services, please report them to the property owner as soon as possible so that we can respond promptly and clarify the situation.

Parking

Free, unguarded parking is available for our Guests. The property owners are not responsible for vehicles left in the car park or for any belongings kept inside them.

Rooms, cleanliness and privacy

Once we hand you the key to your room, you become responsible for the space during your stay.

Please behave in a way that does not disturb the stay of other Guests.

The property owner may refuse to continue providing services to anyone who breaches this rule.

If you receive visitors who are not staying at the property, please inform us.

Guests are financially responsible for any damage to or destruction of furnishings and technical equipment at the property caused by them.

Fire safety

For your comfort, the comfort of our future Guests, and for fire safety reasons, smoking is strictly prohibited throughout the property. Please do not smoke in the rooms under any circumstances.

Pets

We love animals, but unfortunately pets are not allowed at our property.

Items left behind

Personal belongings left behind by a departing Guest will be sent to the indicated address at the Guest’s expense.

If we do not receive any instructions, these items will be disposed of.

Issuing an invoice for the stay

Notification deadline: if you require an invoice, you must inform us no later than when making the reservation and, in all cases, before making any payment, including an advance payment or deposit.